Oral and Overall Health
MetLife’s goal is to settle your claims as quickly and accurately as possible.
For some complex procedures, our claim consultants may require additional information from your dentist, meaning the claim takes a little longer to process.
Claim processing from start to finish
It’s important to understand the steps involved in processing and paying claims. Below is a typical sequence of events involved in processing a claim.
Checking the status of a claim
You can track your claims online and receive an e-mail alert once a claim has been processed.
(You can access MetLife’s automated voice response system 24 hours a day, 7 days a week.*)
*Except when our systems are undergoing scheduled maintenance or unscheduled interruption.
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